Effective date: 19/06/2026
We know reading Terms and Conditions isn't the fun part. Still, these Terms are important because they set out what you can expect from us when you use Agendo, and what we expect from you.
These Terms and Conditions (the "Terms" or "Agreement") form a legally binding contract between you and OttimAI S.r.l., a company incorporated under the laws of Italy, with registered office at Via Benvenuto Cellini, 2, 90047, Partinico (PA), Italy, Tax Code/VAT No. 07392620824 (referred to as "OttimAI," "Agendo," "we," "us," or "our").
Support contact: info@agendo.health
Website: https://agendo.health
Privacy Policy: https://agendo.health/privacy-policy.html (the "Privacy Policy")
By creating an account, accessing, or using Agendo, you confirm that you have read, understood, and agree to be bound by these Terms and the Privacy Policy. If you do not agree, do not use Agendo.
IMPORTANT NOTICE ABOUT DISPUTE RESOLUTION (U.S. AND CERTAIN JURISDICTIONS):
Section 22 contains an arbitration agreement and class action waiver that may apply depending on where you live and applicable law. For EU/EEA consumers, mandatory rights under local law are not waived.
1.1. What these Terms cover. These Terms apply to your use of the Agendo application on iOS, Android, and the web, including all related features, content, and services we provide through the app (collectively, the "Service").
1.2. Other terms. The Privacy Policy forms part of this Agreement. It explains how we collect, use, share, and protect personal data (including health data).
1.3. No waiver of mandatory rights. Depending on your country of residence, you may have rights that cannot be waived. Nothing in these Terms limits such mandatory rights.
2.1. The Service is published by OttimAI S.r.l., a company incorporated under the laws of Italy, registered office: Via Benvenuto Cellini, 2, 90047, Partinico (PA), Italy, Tax Code/VAT No. 07392620824.
2.2. For questions, complaints, and support: info@agendo.health.
3.1. These Terms apply whenever you:
3.2. App store providers (Apple and Google) may also impose their own terms. Where you purchase subscriptions through the Apple App Store or Google Play, your transaction is also governed by their terms and policies (see Section 12).
4.1. Minimum age. You must be at least 16 years old to use Agendo.
4.2. Minors. If you are under the age of majority in your country, you represent that you have permission from a parent or legal guardian to use Agendo where required by applicable law.
4.3. Additional safeguards. We may introduce additional safeguards or limits, or restrict or refuse access, where necessary to meet the minimum age requirement or for legal or safety reasons.
PLEASE READ THIS SECTION CAREFULLY.
5.1. Agendo is not medical care. Agendo provides wellbeing insights and health information/education only. Agendo is not a healthcare provider, not a medical device, and does not provide medical advice, medical diagnosis, treatment, or clinical decision-making.
5.2. Always consult professionals. You must consult a qualified healthcare professional for medical questions, symptoms, diagnosis, or treatment decisions. Do not disregard professional medical advice or delay seeking it because of information or insights generated in Agendo.
5.3. No emergencies. Agendo is not intended for emergencies. If you believe you have a medical emergency, contact local emergency services immediately.
5.4. AI outputs may be inaccurate. Some features (including the AI assistant, pattern detection over time, and summarization) are fully automated and may generate outputs that are incomplete, outdated, misleading, or incorrect. You agree that:
5.5. Medical sources are not medical advice. Where the AI assistant displays citations or links to third-party medical or health sources, these are provided for information and transparency only. They do not constitute medical advice, a recommendation, or an endorsement, and we do not guarantee the accuracy or completeness of third-party sources.
5.6. No medical recommendations. Agendo is designed to avoid recommending treatments, medications, supplements, dosages, or diagnostic conclusions. If any content appears to do so, you agree it is not medical advice and you must not rely on it.
5.7. No guaranteed outcomes. Agendo does not guarantee any health improvement, outcome, accuracy of insights, or suitability for your specific situation.
6.1. Account required. You must create an account to use Agendo. You can sign in using your email address and password. We use one-time codes (OTP) sent to your email to verify your address and to help you reset your password.
6.2. Accurate information. You agree to provide accurate information (including age where requested) and keep it updated.
6.3. Account security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly at info@agendo.health if you suspect unauthorized access.
6.4. No guest mode. Agendo does not currently offer anonymous/guest access.
7.1. You agree to use Agendo lawfully and in compliance with these Terms, applicable laws, and applicable app store rules.
7.2. You must not:
7.3. We may suspend or terminate your access if you materially breach these Terms (see Section 17).
8.1. Agendo includes features such as:
8.2. Sharing. Agendo may let you generate time-limited links to share certain insights (for example, with a healthcare professional). You are responsible for deciding with whom you share such links, and anyone with a valid link may view the shared information until it expires.
8.3. Your responsibility for inputs. You are responsible for the accuracy of the data you input. Outputs depend on your inputs and may be impacted by missing or incorrect data.
8.4. Notifications and reminders. Agendo may send you notifications and reminders based on the preferences you set and the permissions granted at device level. Delivery is not guaranteed and depends on your device, operating system, and connectivity. Do not rely on notifications or reminders for medication adherence or other time-critical health decisions.
9.1. We grant you a personal, revocable, non-exclusive, non-transferable license to access and use Agendo for your personal, non-commercial use, subject to these Terms.
9.2. All rights not expressly granted are reserved by OttimAI.
10.1. Agendo and all related software, interfaces, designs, text, graphics, and content (excluding User Content) are owned by OttimAI and/or its licensors and are protected by applicable intellectual property laws.
10.2. You may not copy, modify, distribute, or exploit any part of Agendo except as explicitly permitted by these Terms or by law.
11.1. User Content includes content you submit or upload through Agendo, such as notes, logs, photos, and other materials.
11.2. You own your User Content. You retain all rights you have in your User Content, subject to the license below.
11.3. License you grant to us. By submitting User Content, you grant OttimAI a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, modify (e.g., format), and analyze your User Content solely:
11.4. Health data and consent. Agendo processes health-related data, which qualifies as a special category of personal data. We process it only as described in the Privacy Policy and on the basis of your consent or another applicable legal basis. We do not use your User Content to advertise or promote the Service, and we do not sell it.
11.5. Responsibility for User Content. You are solely responsible for your User Content and represent that you have the necessary rights to submit it and that it does not violate law or others' rights.
11.6. Removal. You can remove certain User Content within the app. We may retain certain information where required or permitted by law (e.g., security, fraud prevention, compliance), as described in the Privacy Policy.
11.7. Storage limits. Uploaded documents and photos are subject to storage quotas and to file-type and file-size limits, which we may enforce and reasonably change. We will inform you within the app when you approach or reach your storage quota; reaching it may prevent further uploads but does not delete content you have already uploaded.
12.1. Freemium model. Agendo offers free features and paid subscriptions that unlock premium features.
12.2. Subscription plans. Agendo offers paid subscription options (for example, monthly or yearly). Premium features may include, for example, access to the Recommender (personalized AI insights). The exact current features, plans, and pricing are displayed in-app at the time of purchase and may change as the Service evolves.
12.3. Free trial. Some subscription offers may include a free trial. The length and terms of any trial are shown in-app at the time of purchase. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription and renew automatically unless cancelled.
12.4. Billing via Apple/Google only. Purchases are processed through Apple App Store In-App Purchases or Google Play Billing only. Your payment is handled by Apple/Google, and you may also be subject to their terms. We use RevenueCat to manage and verify subscription entitlements.
12.5. Auto-renewal. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period (or as defined by Apple/Google).
12.6. How to cancel. You must cancel your subscription through your Apple App Store or Google Play account settings.
12.7. Refunds. Refunds are handled by Apple or Google under their refund policies. We do not issue refunds for app store purchases except where required by applicable law.
12.8. Price changes. Subscription prices may change. Where required, Apple/Google will notify you and/or request consent depending on platform rules and applicable law.
13.1. Agendo relies on third-party services to operate and deliver the Service, such as:
13.2. Your use of third-party services may be subject to their terms. We are not responsible for third-party services outside Agendo's control. Details on data processing and service providers are described in the Privacy Policy.
14.1. If you submit feedback, ideas, reviews, or suggestions, you agree we may use them without restriction or compensation, unless prohibited by law.
15.1. To the maximum extent permitted by applicable law, Agendo is provided "as is" and "as available."
15.2. We do not warrant that:
15.3. Some jurisdictions do not allow certain disclaimers; in such cases, these disclaimers apply to the maximum extent permitted.
16.1. Nothing in these Terms limits liability where unlawful. Nothing excludes or limits our liability for:
16.2. General limitation. To the maximum extent permitted by applicable law, OttimAI (and its officers, directors, employees, partners, suppliers, and service providers) will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, data, goodwill, or business opportunities arising from or related to your use of the Service.
16.3. Cap. To the maximum extent permitted by applicable law, our total liability arising out of or related to the Service will not exceed the amount you paid to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim. If you have not paid anything, our total liability will not exceed €100 (or the equivalent in your local currency), where permitted by law.
16.4. Use at your own risk. You acknowledge that you use Agendo at your own risk, particularly with respect to wellbeing information, AI outputs, and any actions you take based on the Service.
17.1. You may stop using Agendo at any time and may delete your account through available in-app settings (if available) or by contacting support, subject to verification and as described in the Privacy Policy.
17.2. We may suspend or terminate your access (and/or delete or restrict your account) if:
17.3. Provisions that by their nature should survive termination will survive (including Sections 5, 10–11, 15–16, and 20–23).
18.1. We may modify, update, or discontinue parts of the Service (including features) at any time, for example to improve performance, comply with law, or reflect product evolution.
18.2. We may update these Terms. If changes are material, we will take reasonable steps to notify you (e.g., in-app notice). Your continued use after the effective date indicates acceptance of the updated Terms.
19.1. Data controller. The data controller is OttimAI S.r.l.
19.2. Agendo processes personal data including health data. The purposes and applicable legal bases, user rights, retention, and security measures are described in the Privacy Policy.
19.3. For data protection questions, contact: info@agendo.health.
19.4. The Privacy Policy is incorporated by reference and is available at: https://agendo.health/privacy-policy.html.
20.1. These Terms are governed by Italian law, subject to mandatory consumer protections in your country of residence where applicable.
21.1. If you are a consumer residing in the EU/EEA/UK, you may bring claims in the courts of your place of residence where mandatory law provides, and nothing in these Terms deprives you of such rights.
21.2. For other users, and to the extent permitted by law, disputes may be brought before the competent courts of Palermo, Italy.
PLEASE READ CAREFULLY. THIS SECTION MAY AFFECT YOUR RIGHTS.
22.1. Scope. This Section applies only to the extent permitted by applicable law. If your local law does not allow mandatory arbitration for consumer disputes, then arbitration is not mandatory and Sections 22.2–22.9 will apply only as far as legally enforceable.
22.2. Informal resolution first. Before starting a formal claim, you agree to contact us at info@agendo.health and attempt to resolve the dispute informally.
22.3. Binding individual arbitration (primarily U.S. residents). Where permitted (including for many U.S. residents), you and OttimAI agree that disputes arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, not in court, except that either party may bring an individual claim in small claims court if eligible.
22.4. No class actions. To the fullest extent permitted by applicable law, you and OttimAI agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
22.5. Arbitration rules and provider. Arbitration will be conducted under the consumer arbitration rules of a recognized arbitration provider in the jurisdiction where you reside, unless otherwise required by applicable law. If you are in the United States, arbitration may be administered under the American Arbitration Association (AAA) Consumer Arbitration Rules, as amended, unless the parties agree otherwise.
22.6. Location / remote hearings. The arbitration may be conducted by phone or video conference where permitted, and the place of arbitration will be determined in accordance with applicable rules and law.
22.7. Opt-out. Where required or permitted, you may opt out of arbitration by sending a written notice within 30 days of first accepting these Terms, including your name and the email associated with your Agendo account, stating you opt out of arbitration. Notices must be sent to:
OttimAI S.r.l., Via Benvenuto Cellini, 2, 90047, Partinico (PA), Italy.
22.8. Time limit. To the maximum extent permitted by applicable law, any claim must be brought within one (1) year after the claim arose, unless mandatory law provides otherwise.
22.9. EU/EEA consumers. If you reside in the EU/EEA/UK, this arbitration section does not deprive you of the right to bring disputes before your local courts under mandatory consumer law.
23.1. Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and OttimAI with respect to the Service and supersede any prior agreements.
23.2. Severability. If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force and effect.
23.3. No waiver. Our failure to enforce any right or provision will not be deemed a waiver of those rights.
23.4. Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
23.5. Headings. Section headings are for convenience only and do not affect interpretation.
For questions, feedback, or support, contact us at: info@agendo.health
OttimAI S.r.l.
Via Benvenuto Cellini, 2
90047 Partinico (PA), Italy
Tax Code/VAT No. 07392620824
Last update: 20/07/2026